1. Before Processing
If you contact us promptly after payment and the order has not started processing, we may be able to cancel it and issue a refund where appropriate.
2. After Processing Starts
Once a service has started, refunds are generally not available for the portion already processed. If there is a genuine service issue, contact support so we can review the order and offer an appropriate resolution where possible.
3. Incorrect Information
Orders submitted with an incorrect URL, wrong platform, wrong package or other customer-provided error may not qualify for a refund once processing has started.
4. Platform Changes
A refund is not normally issued solely because a social platform changes its visibility, counts, algorithms, policies or removes activity after delivery. We will review cases individually when a service issue is caused by our side.
5. Duplicate Orders
Please contact us before placing duplicate orders. Duplicate orders that have already entered processing may not be refundable.
6. How to Request Help
Email support@waheedsm.com with your order number, the service purchased and a short description of the issue. We may request screenshots or other order information to investigate.
7. Resolution
Where a refund is approved, it is sent through the available payment method and timing of the relevant payment provider. Some cases may be resolved through replacement, adjustment or partial refund instead.